Terms and Conditions

These conditions of use apply to CoinsBack Casino (the “platform”), including our website, games, player accounts, promotions, and related services. CoinsBack Casino is operated by MW Services Limited (the “operator,” “we,” “us,” or “our”).

By accessing the platform, creating an account, or playing, you agree to follow these platform rules, along with any additional rules shown for specific games, promotions, or features. This page is meant to set clear expectations about how the service works, what we ask of players, and what we may do to protect the platform and its users.

Who can use CoinsBack Casino

CoinsBack Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to register and use the platform.

You are responsible for making sure that online gambling and sweepstakes-style gameplay are permitted where you are located and that you are allowed to participate. Access may be restricted or unavailable in certain countries, regions, or locations, and we may block or limit access where we reasonably believe it is required for legal, compliance, or risk reasons.

How the sweepstakes model works (GC and SC)

CoinsBack Casino uses a dual-currency model:

• Gold Coins (GC) are used for gameplay entertainment purposes.
• Sweeps Coins (SC) are used for sweepstakes-style play and may be redeemable for prizes, subject to eligibility, verification, and any applicable redemption rules shown on the platform at the time you request redemption.

Currency availability, purchase options, and redemption eligibility can vary by location and account status. We may also apply checks to confirm that your activity follows these site terms and any applicable sweepstakes rules.

Account registration basics

To create and keep a player account in good standing, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name.
• You will not create or use more accounts than we allow. Where we reasonably believe multiple accounts are linked to the same person or household, we may treat them as related accounts.
• You will not use another person’s identity or payment method.

We may limit registration or account features in some locations, and we may decline registrations that appear incomplete, inconsistent, or high-risk.

Identity checks and verification (KYC)

To protect players and meet legal and compliance requirements, we may request documents or information to confirm details such as identity, age, address, and payment method ownership. This can happen at registration, before withdrawals/redemptions, or at other times if an account requires review.

If verification is incomplete, unsuccessful, or information cannot be reasonably confirmed, we may restrict account features (including deposits, play, promotions, and withdrawals/redemptions) until the review is finished.

Player account security and your responsibilities

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe someone has accessed your account without permission, contact support as soon as possible.

Accounts are personal. You may not share your account, transfer it, sell it, or allow someone else to play on your behalf. Any attempt to do so may result in restrictions or closure to protect the platform and prevent misuse.

Deposits, withdrawals, and account balances

CoinsBack Casino may offer payment options such as Visa and MasterCard, but availability can vary by location, device, bank rules, or internal risk checks. Processing times and limits may also vary, and some transactions may require additional verification.

Withdrawal or redemption requests may be reviewed before approval. We may apply reasonable checks to confirm account ownership, payment method ownership, gameplay integrity, and compliance with these service terms. If we identify an issue that needs clarification, we may pause processing while we complete the review.

Bonuses and promotions - how offers are handled

From time to time, the platform may offer promotions such as sign-up offers, free coins, leaderboards, or CoinsBack-style rewards. Any promotion can have its own bonus terms, which may include: eligibility requirements, time limits, wagering or playthrough rules, game restrictions, maximum conversion or withdrawal limits (where applicable), and rules on how rewards are credited and used.

Always review the specific promotion terms shown on the offer page before opting in or participating. If a promotion’s specific rules conflict with this page, the promotion’s specific rules will typically apply to that offer.

We may change, pause, or end promotions at any time, especially where required for fairness, compliance, or platform security.

Game access, features, and service availability

We aim to provide a reliable experience, but game availability and platform features may vary based on location, device compatibility, scheduled maintenance, software updates, third-party provider availability, and unexpected technical issues.

Some games, features, or promotions may be added, removed, suspended, or limited over time. We do not promise that any specific title, provider, feature, or payment method will always be available.

Fair play rules and conduct we don’t allow

CoinsBack Casino is built for legitimate play. You agree not to use the platform for unlawful purposes or in ways that compromise fairness or security. Prohibited behavior may include:

• Fraud, attempted fraud, or using false or misleading information
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or intentionally disputing legitimate transactions
• Bonus abuse or behavior designed to exploit promotions in a way not intended by the offer rules
• Using bots, scripts, automation tools, or other unauthorized software
• Attempts to manipulate games, results, site systems, or promotional mechanics
• Allowing another person to access or use your account

If something appears inconsistent with normal play or the platform rules, we may review the account activity to protect other players and the integrity of the service.

Platform protections - when we may limit or close an account

We may refuse service, limit access, remove eligibility for promotions, pause withdrawals/redemptions for review, or suspend or close an account where we reasonably believe that:

• These conditions of use or specific promotion rules have been broken
• Required verification has not been completed
• The account is linked to prohibited behavior, misuse, or suspicious activity
• We must act to meet legal, regulatory, or compliance obligations

We aim to apply restrictions in a balanced way and only as far as reasonably necessary to address the issue.

Mistakes, malfunctions, and technical interruptions

From time to time, errors can happen - including display issues, incorrect balances, bonus crediting mistakes, game malfunctions, interrupted sessions, or other technical problems. When an obvious error occurs, we reserve the right to correct it and to address the impact in a fair and reasonable manner.

If you notice something that looks wrong (for example, a balance change that doesn’t match your activity), contact support promptly so we can review it.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops being enjoyable, consider taking a break and using available responsible gaming tools or limits where offered on the platform. You can also reach out to our support team for guidance on account controls and available options.

For more details, see our Responsible Gaming page.

Intellectual property and permitted use

The platform’s design, branding, text, graphics, software elements, and other original materials are owned by the operator or used under license. You may use the site for personal entertainment purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit platform content without written permission, except where allowed by applicable law.

Third-party game providers and linked services

Some games and services on CoinsBack Casino are supplied or supported by third parties, including game studios and payment or identity service providers. As a result, some parts of the platform may depend on external systems and may be affected by their availability, updates, or operational limits.

Where third-party terms apply to a feature (for example, a payment method flow), you agree to follow those rules as well.

Liability limits in plain language

We work to run a secure and stable platform, but we are not responsible for losses or damages caused by events outside our reasonable control or by issues such as:

• Internet outages, device problems, or unsupported browsers
• Service interruptions, maintenance, or third-party failures
• Player errors, forgotten credentials, or unauthorized access due to compromised login details
• Misuse of the platform or breach of these site terms
• Force majeure events (events we could not reasonably prevent)

Nothing in these service terms is intended to limit rights that cannot be limited under applicable law.

“As is” and “as available” - no guarantees

The website, games, and services are provided on an “as is” and “as available” basis. We cannot promise uninterrupted access, constant availability, or error-free operation at all times, and some features may not work the same way on every device or in every location.

Updates to these conditions of use

We may update these terms and conditions from time to time to reflect platform changes, operational needs, or legal and compliance requirements. The latest version published on the website will apply from the date it is posted, unless we state otherwise.

You are encouraged to review this page periodically, especially before taking part in new promotions or using new features.

Related policies you should read

These site terms work alongside other important platform documents, such as our Privacy Policy and any promotion-specific rules, cookie information, and verification/AML-KYC guidance shown on the platform where relevant. If there is a conflict between documents, the more specific rule for the relevant feature or offer will generally apply.

Contact CoinsBack Casino support

If you have questions about these conditions of use or your account, you can reach us through:

• Live chat (when available on the site)
• FAQ section (available on the site)
• Email: support@coinbackcasino.com

Using CoinsBack Casino means following these platform rules so gameplay stays fair, secure, and clear for everyone - and continued use of the service confirms your acceptance of the current version posted on the website.